Vox Careers

VOX: Desktop Support Technician

Vox Careers

VOX: Desktop Support Technician

Ref: JHB000505/TD

Vacancy Type: Permanent

Information Technology, Western Cape CPT – CBD

Market related – Market related

Provide immediate first line support and daily assistance of all IT related issues.

Job description includes but not limited to: –

  • Assisting the regional IT Managers and the Head of IT with all IT related functions.
  • Troubleshooting and problem solving of user issues (Local and remote)
  • Maintaining company IT standards and procedures, network security and confidentiality of information.
  • Hardware and Software – setup, repair, configure, troubleshoot
  • Assisting with general tasks and administration or Ad-hoc tasks and problems.
  • Improving help desk turnaround time and escalation of any issues and calls.Ensure prompt feedback to all calls assigned and do follow ups with users.
  • Assisting with uptime and monitoring of the IT infrastructure
  • Assisting with the Helpdesk function – logging and maintaining all support calls
  • End user support queries
  • Maintaining company hardware assets using asset management tools and processes.
  • Setup hardware devices for users. (PC’s laptops, Tablets, Mobile devices)
  • Repair laptops – diagnose for hardware faults and provide assessment.
  • Repair laptops –upgrade, install or swop internal components or parts.

Minimum requirements

  • Matric
  • CompTia A+ Essential
  • CompTia N+ or IT Diploma, MCITP or MSCE 2012 (Desktop Engineer) (Current to within 18 months) will be an advantage.
  • Any Manufacturer “repair” certification (hardware related) (Apple, Lenovo, HP, Dell, etc) will be advantageous or 3 years hand on repair experience essential.
  • 3 years’ experience with exposure to IT systems in an environment with 60 or more users.
  • Basic knowledge of IP networking and protocols, eg. HTTP, FTP, SMTP, DNS, WINS, DHCP.
  • Basic understanding of network services, eg. email / internet / firewall / Proxy
  • Advanced knowledge of Microsoft Windows client operating systems (Windows 8,1 & 10 )
  • Above average knowledge of commonly used applications (Office 2013/16/ Office 365, Internet Explorer/Firefox,Chrome)

Closing date: 15 October 2019

How to apply

Click Here To Apply For VOX: Desktop Support Technician

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