takealot careers

Takealot: Customer Service Trainer

takealot careers

Takealot: Customer Service Trainer

Takealot is looking for a highly talented Customer Services Trainer to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, young, creative, hard working people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great

This position will report to the Learning and Development Manager

Your responsibilities will include:

  • Positive, compassionate attitude and a passion for customer service.
  • Help shape the ongoing strategy and mission of the Takealot Customer Services training program.
  • Assist in developing and maintaining technical training content, exercises, presentations, and accompanying materials.
  • Deliver classroom training and facilitation to the Customer Services team on a regular schedule.
  • Work with internal and external stakeholders to ensure accurate, effective training content.
  • Constantly updating content of training to include live issues, such as service failures and identify the route cause and take appropriate action ensure similar possible failures are avoided.
  • Work according to strict deadlines and high attention to detail.
  • Drive your team to achieve training performance targets.
  • Manage and maintain focused and highly motivated team members.
  • Record and report on regular feedback from learners.
  • Take proactive measures to ensure training is constantly improved.

Attributes required:

  • Excellent interpersonal and communication skills
  • Problem solving skills
  • Relationship building skills
  • Analytical Skills Required
  • Excellent listening skills
  • Must be driven / self-motivated
  • Strong interpersonal skills and the ability to work as an effective team member and leader
  • Intermediate to advanced excel skills advantageous
  • Ability to compile feedback in writing and for verbal purposes
  • A strong “stage presence” and ability to manage a classroom of adult learners.

Qualifications & Experience:

  • Successfully completed NQF Level 4/Matric/Grade 12 and ideally some post-matric study
  • Min. 18 months + customer service experience in related positions
  • Experience in the design and facilitation of classroom training in a related position in a Customer Services environment.
  • Knowledge of learning methodologies, principles and methods for curriculum and training programme design, facilitation of training to individuals and groups and the measurement of training effectiveness essential
  • Excellent oral presentation skills, interpersonal communication, and writing skills.
  • Self-sufficient, self-starter with proven success taking ownership of training projects.
  • Comfortable and able to function in an ambiguous, fast paced, high pressure environment, while maintaining high quality outputs
  • Flexibility to work shifts

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, its all in the execution after all.
  • We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY and is HARDWORKING

How To Apply

If you meet the above you are an Extraordinary Mind so come and join us!

Click Here To Apply For Takealot: Customer Service Trainer

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

Leave a Comment

Your email address will not be published. Required fields are marked *

Don`t copy text!
Scroll to Top