Administrative Assistant

NWU: IT Technician

NWU: IT Technician

IT Technician

NWU: IT Technician

Job Title: IT Technician

Peromnes Grade: P10

Position Number: M000602

Contract Type: Permanent

Salary: Market Related

Location: Mahikeng, North West, South Africa

 

IT Technician Job Specification:

Responsibilities:

  1. Service Desk and Incident Management
  • Log, analyse, investigate, escalate, monitor, track, resolve and close complex incidents, problems, and requests reported by telephone, request system, e-mail, or walk-in within service level and escalate to the responsible agent where applicable by applying the Incident Management Process.
  • Escalate complex problems to the appropriate support team and coordinate rapid resolution thereof.
  • Monitor progress of escalated tickets to ensure resolution by the assigned agent within the service level
  • Manage incident until completion
  • Identify recurring incidents by conducting trend analysis
  • Determine the absolute cause of incidents by recreating the issue in the test environment or reviewing system design
  1. Infrastructure Support
  • Assist with the investigation and resolution of audiovisual infrastructure problems within service level and by applying applicable process
  • Re-install, support, and maintain audiovisual infrastructure as assigned by applying applicable process and ensuring agreed availability
  • Build and cast images by applying the applicable process and ensuring agreed availability
  • Execute audiovisual infrastructure replacement strategy as assigned by applying the applicable process in consultation with IT-ES
  • Execute routine system checks as assigned
  • Monitor and report maintenance and support provided by approved contractors by applying applicable process, ensuring agreed availability, resolution within service level, and adherence to Occupational Health and Safety Standards.
  • Provide a standby service as assigned
  1. Client Liaison
  • Update user on progress and status of the ticket
  • Provide advice on IT policy, guidelines, procedures, and systems
  • Provide basic training on audiovisual systems when required
  1. Administration
  • Keep relevant documents and systems up-to-date
  • Contribute to the development /reviewing of procedures, processes, and standards
  • Liaise with identified external suppliers on service requests as required
  • Do quality control by applying applicable process
  • Represent IT-ES on-site to inspect services provided by external parties
  • Comply with general NWU responsibilities for staff
  1. Projects
  • Participate in projects in assigned role ensuring successful completion of the project.

Minimum Requirements:

Qualifications:

  • Diploma in Information Technology, Electronics or applicable area is essential
  • Certificate in multimedia, electronics, or industrial electronics is essential
  • IT Certificate, A+; N+ is desirable

 Experience:

4 years’ experience is essential:

  • Soldering and use of power tools
  • Being able to work with cables and couplings
  • Working with electronic components
  • Working in TCP/IP protocol, computers, and its application

2 years’ experience is desirable:

  • Management of contractors

Essential Competencies:

  1. Functional/Technical Competencies (Knowledge)
  • Expertise of sound systems, amplifiers, communication, TV distributions systems (analogue and digital), analogue and digital intruder alarm systems, access control systems.
  • Knowledge of MS Office, email, and internet
  • Trained in health and safety regarding work standards, working on heights, and electronic work environment.
  • Expertise in the field of computer hardware, software, and operating systems
  1. Functional/Technical Competencies (Skills)
  • Have a valid and applicable RSA driver’s license
  • Experience in the use of different cable types and cable connector type
  • Expertise in how to use electronic measuring instruments and calibration tools
  • Experience in working with soldering iron and power tools
  1.  Behavioural Competencies
  • Ability to develop good relations with all stakeholders
  • Excellent problem-solving skills
  • Ability to work well in a team environment as well as independently
  • Excellent customer service skills
  • Ability to work under pressure and maintain professionalism
  • Good client communication skills
  • Ability to manage time effectively
  • Adapt to diverse organisational environments
  • Ability to maintain strict confidentiality and data security in performing duties

Closing Date: 29 September 2020

 

How To Apply:

Please Click Here To Apply For The IT Technician Vacancy at Nwu

For Other Recent Vacancies at NWU, Click on the Following Links:

  1. Senior Administrative Assistant-Mahikeng
  2. Committee Co-ordinator
  3. Senior Administrative Assistant-Potchefstroom
  4. Project Co-ordinator

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