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Nedbank: UX Writing Lead

Nedbank: UX Writing Lead

UX Writing Lead

Nedbank: UX Writing Lead

Job Title: UX Writing Lead

Cluster: Nedbank Retail & Business Banking Digital

Location: Sandton, Gauteng, South Africa


UX Writing Lead Job Purpose:

We are looking for a UX Writing Lead to manage a team of UX Writers and oversee all the crafting of clear and engaging copy that guides users through digital experiences. In this role, you will be enabling and enticing users to achieve their goals and tasks with ease in line with the strategy of the business. We look forward to reviewing your application!


  • Lead the UX Writing team
  • Work with CX, UX, and UI designers to oversee the development of messaging and microcopy for app and web user journeys, chatbots, notifications, mailers, infographics, and videos
  • Drive vision for product language and content across customer journeys
  • Identify and articulate problematic moments in user flows with the goal of raising the CX bar
  • Define and document standards, patterns, principles, and processes to establish a unified approach to communications
  • Drive alignment on style, voice, and tone across channels
  • Collaborating with multi-discipline practitioners and project stakeholders
  • Presenting work to stakeholders and managing good relationships with them
  • Manage projects and copy requests from across the enterprise, prioritizing tasks, managing approvals, and tracking time spent
  • Influence and adapt to stakeholder feedback

Minimum Experience:

  • 5+  years in Digital Copywriting
  • 1-year experience in a leadership role


  • Matric / Grade 12 / National Senior Certificate
  • Degree or Diploma in English, Copywriting, Communications or Journalism

Preferred Qualification:

  • Certification in UX Writing, Content Strategy, UX or Design

Type of Exposure:

  • Experience in collaborating with multi-discipline practitioners and project stakeholders
  • Experience in presenting work to stakeholders and managing good relationships with them
  • Portfolio of work in digital or UX writing that demonstrates content that simplifies and beautifies the overall user experience, and long-form writing samples
  • Experience working within the rapid, iterative design and agile development processes

Technical / Professional Knowledge:

  • Jira
  • Content management systems
  • Writing experience across a variety of style, formats and platforms
  • Clear understanding of design thinking principles
  • Verbal and written communication
  • MS Programmes
  • Sketch
  • InVision

Closing Date: 04 November 2020


How To Apply:

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