Ops support specialist

Nedbank: System Delivery Specialist

Nedbank: System Delivery Specialist

Ops support specialist

Nedbank: System Delivery Specialist

Job Title: System Delivery Specialist

Job Family: Administration, Operations and Facilities


System Delivery Specialist Job Purpose:

Identify and implement innovative and user-friendly Systems & Technology in the Client Networks and NIC Back Office. Manage Business as Usual system enhancements, updates and incident by managing business requirements through to deployment.


  • Manage business requirements for system enhancements, updates and incidents on the prescribed business tools and liaise with squads for development, testing and commercialisation.
  • Liaise with business stakeholders of systems around requirements, deployment and implementation of systems enhancements, updates and incidents.
  • Analyse business requirements, concepts and benefits of technology updates.
  • Plan delivery timelines, roadmaps and drive end to end delivery across teams.
  • Report on initiatives, roadmaps, progress and blockers and engage with Internal and external stakeholders through standard meetings.
  • Monitor BAU systems and mange escalations.

Essential Qualifications:

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification:

  • Business Related Degree in Information Technology
  • Basic Project Management
  • Basic Agile and Scrum fundamentals

Minimum Experience Level:

  • 4 – 6 years related experience (finance, credit, business management, administration, project management)

Type of Exposure:

  • Working independently or with a group to identify alternative solutions to a problem
  • Working with clients to solve client problems
  • Conducting root cause analysis
  • Sharing information in different ways to increase stakeholders understanding
  • Tracking cost against a budget
  • Drafting reports
  • Building and maintaining effective relationships with internal and external stakeholders
  • Working with spread sheets
  • Identifying trends


  • Agile
  • Scrum
  • Broad understanding of Information Technology
  • Banking products
  • Banking channels
  • Relevant software and systems knowledge
  • Bank processes
  • Relevant regulatory knowledge


  • MS Office
  • Jira
  • Confluence
  • Bank systems
  • Principles of financial management
  • Business Acumen
  • Principles of project management

How To Apply:

Please Click Here To Apply For the System Delivery Specialist Position

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