Nandos Careers

Nandos: People Systems Support Specialist

Nandos: People Systems Support Specialist

Nandos people systems support specialist

Nandos: People Systems Support Specialist

Job Title: People Systems Support Specialist

Reference: NAN200318-1

Department: Human Resource

Job Type: Permanent

Report To: GM: People BI

Location: Johannesburg, Gauteng, South Africa


Job Description:

  • The People Systems Support Specialist is responsible to maintain, coordinate and optimise the usage of People Systems, including the related tools.
  • The rendering of system support is a pivotal aspect of this role and consists of resolving system incidents and bug-fixes, change requests/system enhancements, compiling business system requirements, first line support and/or user access/user authority role changes.

People Systems Support Specialist Requirements


  • Diploma or equivalent NQF level 6 certificate.
  • Sage X3 People HR Certification (Advantageous).


  • Knowledge and understanding of platforms and systems (Advanced).
  • Microsoft Office skills (Advanced).
  • Problem solving (Advanced).


  • 3-4 years systems support and maintenance .
  • 2 years HR systems end user support.
  • HR Master data management.
  • Organisational data management.
  • Systems reporting administration.
  • Sage X3 People or other HR ERP system support and setup experience (Advantageous).
  • Signify system experience (Advantageous).


  • Drivers license with own vehicle (local travel within SA).

Duties and Responsibilities

Systems Maintenance and Specialist User Support:

  • Provide technical support.
  • Review and validate prepared information prior to uploading in relevant HR system.
  • Update system automated responses (notifications and workflow) .
  • Oversee, investigate, and resolve system integration issues escalated by the People Systems Administrator – Receive, record and resolve (including testing where required) change requests, system enhancements and functional updates.
  • Receive, record and resolve (including testing where required) escalated support issues and requests.
  • Conduct and maintain the process of end user access and system access role design changes to business needs.
  • Liaise with support service providers to resolve system issues or enhancement requests.
  • Manage workflow and resolve errors.
  • Action basic system and data configurations to support business requirements.
  • Ensure all system support tasks are documented as procedures and kept up to date.

System Data Management:

  • Maintain system libraries including the creation and updating of relevant templates.
  • Manage the integrity of Organisational master data.
  • Review master data across the business to identify anomalies, action updates to resolve these or advise relevant parties of errors to be resolved.
  • Investigate and resolve escalated data integration syncing issues.
  • Maintenance of look-up tables as required and in line with requests.

Systems Process Enablement and Enhancement:

  • Support the process designed to ensure compliance in system usage.
  • Gather information from business units to support the mapping out of new processes based on business requirements.
  • Identify and analyse system bottlenecks, determine system uses to establish requirements and provide input into solutions.
  • Collect user requirements and provide feedback.
  • Review system uptime and support requests and report back to GM: People BI.
  • Identify process automation opportunities.
  • Review and provide additional technical input into training protocols and materials to support system roll outs and promote system usage.

People Systems Project Coordination:

  • Review project roll out plans received from service providers and co-ordinate delivery with Nando’s process owners.
  • Arrange and coordinate project requirements workshops.
  • Attend project status meetings and compile required reports Systems Technical Reporting:
  • Facilitate new reporting requirements from end users based on collection of business requirements.
  • Report on outstanding workflow status and turnaround times.
  • Provide system efficiency and functionality reporting.
  • Manage support tracking reporting.
  • Compile Nando’s Exco reports in line with required timelines.

Systems Testing:

  • Test system fixes and system enhancement requests from the support service provider.
  • Define UAT test pack scenarios and review test pack templates as received from service providers.
  • Review UAT test packs completed by People System Administrator for related to system enhancement requests and project deliverables.
  • Review UAT session preparation including setup of UAT data and users as well as preparation of UAT packs per UAT user.

Closing Date: 21 July 2020


How To Apply:

Please Click Here To Apply For People Systems Support Specialist Position at Nando’s.

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