Johnson Controls: Service Coordinator

Johnson Controls: Service Coordinator

Johnson Controls: Service Coordinator

Service Coordinator – WD30073598157

What you will do:

To support the Service and Technical team with any task or objective assigned accordingly by the Admin Support Team Leader.
As a member of this team, you will work within a vibrant environment that provides a platform for you to use your experience to deliver our business objectives. You will be based in Johannesburg and will be part of aftermarket team that is focused in expanding our footprint and customer base to achieve our strong growth objectives

How you will do it:

As a Service Coordinator you will receive and process customer orders, inquiries, complaints covering items or products ordered, maintain an ongoing relationship with selected customers and sales staff. Uses knowledge of products and product availability to provide a communications link to the customer.
Ensures consistent and daily schedule communication with the front delivery teams and follows up on activities & tasks performed to ensure completion in line with Johnson Controls productivity standards. Provides authorization to release the team when workloads are down.

Places orders for materials, parts, tools and subcontractors. Selects the most cost efficient logistic solution and supplier location in order to minimize cost on purchased parts. Ensures on time part delivery to job site.
Collect daily feedback on execution (checklists, timesheets, expenses, reports) and ensures all relevant are entered into the Johnson Controls systems & tool. Provides regular consolidated reports to the Field Ops Team Leader.
Coordinates with the Field Ops Team Leaders on planning and scheduling of front line delivery teams. Plans yearly, monthly and weekly execution of contracts and schedules to align skills appropriately to the needs of the contract in order to ensure maximum efficiency in execution, Plans & schedules holidays, back-ups, training of all technicians. Works with field operations team to identify cross team training and development needs.

Qualifications:

What we look for?

Required:

  • High school diploma or equivalent
  • 3 to 5 years of related work experience, preferably within a service / sales, or technical work environment.
  • You must be proficient in Microsoft Office especially MS Excel spreadsheet
  • Customer oriented
  • Planning & coordination skills, both long term & ad hoc
  • Able to work under pressure
  • Attention to detail
  • Good Communication skills

Job: Field Operations

Primary Location: ZA-South Africa-Johannesburg

Organization: Bldg Technologies & Solutions

Overtime: Status-Non-exempt

To all recruitment agencies: Johnson Controls does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Johnson Controls employees or any other company location. Johnson Controls is not responsible for any fees related to unsolicited resumes/CVs.

How to apply:

Click here to apply for Johnson Controls: Service Coordinator online ….

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