Capitec Bank: Client Service Champion

Capitec Bank: Client Service Champion

Capitec Bank: Client Service Champion

Capitec Bank: Client Service Champion

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

Purpose Statement

To welcome the clients and coordinate the branch flow through efficient queue functioning, ensuring the correct client documentation is available, and addressing client flow problems promptly.

Experience

  • At least 1 year’s client service experience within a retail/ financial/ banking environment

Requirements

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • n/a

Knowledge

  • Knowledge of Capitec Bank products and business processes (internal)

Skills

  • Communications Skills
  • Interpersonal & Relationship management Skills
  • Analytical Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)

Competencies

  • Achieving Personal Work Goals and Objectives
  • Delivering Results and Meeting Customer Expectations
  • Working with People

Additional Information

  • Clear criminal and credit record
  • Must have access to transport (personal/public)
  • Flexible and mobile across regions is an advantage
  • Must meet the minimum requirements on psychometric assessments
  • Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system

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