Capitec Bank Careers

Capitec Bank: Agent Vacancy 2020

Capitec Bank: Agent Vacancy 2020

Capitec Bank Commercial Client Care Agent

Capitec Bank: Agent Vacancy 2020

Job Title: Agent: Commercial Client Care

Company: Capitec Bank Ltd

Location: Bellville, Western Cape, South Africa

 

Purpose Statement:

  • A Commercial Client Care Agent is required to provide an administrative service to Capitec Bank’s commercial clients; Employer Salary Transfer Facility (ESTF) and Merchant Support by attending to telephonic and written enquiries within the agreed service levels.
  • To provide support to the Capitec Bank’s New Business Managers, Sales Managers, Sales Support Coordinators and Sales Representatives.

Experience:

Commercial Client Care Agent should have the following experience (min):

  • 1 – 2 years inbound contact centre
  • Customer service experience
  • Administration
  • Technical Support

Qualifications:

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal / Preferred):

  • Grade 12 National Certificate / Vocational

Capitec Bank Agent Knowledge (min):

  • Call centre processes and procedures
  • Customer care and service protocol
  • Technical knowledge

Skills:

  • Communications Skills
  • Telephonic / Call skills
  • Attention to Detail

Competencies:

  • Persuading and Influencing
  • Following Instructions and Procedures
  • Coping with Pressures and Setbacks
  • Deciding and Initiating Action
  • Analysing
  • Delivering Results and Meeting Customer Expectations
  • Working with People

Additional Information:

  • A valid driver’s license and own vehicle is preferred
  • Clear criminal and credit record
  • Able to work a 45 hour week inclusive of weekends and public holidays on a shift basis including night shift
  • Willing to work additional hours on occasion upon request

How To Apply For:

Please Click Here To Apply For The Client Care Agent Position

For Other Active Capitec Bank Vacancies, Please Click on the following links;

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