Capitec Bank Careers

Capitec Bank: Agent – Contact Centre 2021/2022

Capitec Bank: Agent – Contact Centre 2021/2022

Capitec Bank: Client Service Champion

Capitec Bank: Agent – Contact Centre 2021/2022

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement

  • To provide administrative service and support to Capitec Connect’ subscribers; utilizing product knowledge to attend to enquiries and complaints relating to mobile services and account related transactions.

Experience

Minimum:

  • 1 – 2 years inbound contact centre
  • Customer service experience

Ideal:

  • Mobile Network experience

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

  • Fundamental call centre processes and procedures
  • Fundamental customer care and service protocol

Ideal: 

  • Mobile Network experience advantageous
  • Capitec Bank products, processes and systems HR principles and processes

Skills

  • Communications Skills
  • Problem solving skills
  • Attention to Detail
  • Interpersonal & Relationship management Skills

Competencies

  • Working with People
  • Persuading and Influencing
  • Delivering Results and Meeting Customer Expectations
  • Adapting and Responding to Change
  • Achieving Personal Work Goals and Objectives
  • Coping with Pressures and Setbacks
  • Following Instructions and Procedures

Additional Information

  • Clear criminal and credit record
  • Ability and willingness to work in an open plan environment
  • Willingness to work or be available overtime and / or weekends if required
  • A valid driver’s license and own vehicle is preferred
  • Willing and able to use own home as a formal office / base of operations (including space for ad hoc storage of paperwork, stock, etc.)

How To Apply:

Click Here To Apply Online For Capitec Bank: Agent – Contact Centre 2021/2022

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Click Here To View More Related Jobs / Vacancies In South Africa 2021

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