Altron Careers

Altron: Technician – Support 2020

Altron: Technician – Support 2020

Altron Careers

Altron: Technician – Support 2020

Location: Bytes Managed Solutions Vanderbijlpark

Title: Technician: Support

About Altron:

South African listed Allied Electronics Corporation Limited (Altron), through its principal subsidiaries, Allied Technologies Limited (Altech) and Bytes Technology Group (Pty) Ltd (Bytes), is invested in telecommunications and information technology. The Altron group employs more than 8 500 employees globally.

Founded in 1965, Altron has a direct presence in South Africa, rest of Africa, Europe, the Middle East and Australia. In addition, the group’s strategic partnerships with leading international technology companies gives it access to leading technology capabilities and products from across the world, including Asia, Europe and North America.

Most of the groups revenue and headcount are derived from the local market in South Africa where the group is headquartered. The group’s primary focus is in providing innovative solutions in the fintech, healthtech, safety & security, and learning and development verticals that have a meaningful impact on society by addressing challenges facing communities in South Africa, the continent and beyond, while delivering shared value for all its stakeholders

Job Profile Summary:

Responsible for key accounts regarding product/service offerings, promotion, prices, delivery. May assist regional sales managers at regional offices.

Job Description:

  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • First time fix rate and recall rate under the stipulated requirements.
  • Maintain customer relationship.. Be productive based on the calls allocated to them.
  • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
  • Maintain and manage sufficient boot stock.
  • Complete administration within time frames as per policies.
  • Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
  • Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).
  • Complete own training and development objectives as per agreed timelines in the personal development plan.
  • Ensure that all policies and procedures are followed according to the company requirement.

Qualifications Experience:

  • Matric or other equivalent qualification preferable
  • A + and N + Qualification

Knowledge:

  • 2 years’ experience in maintaining equipment in an IT environment
  • 1- 2 years POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage

Skills:

  • Computer literate in relevant operating system
  • Mechanical skills
  • Electronic skills
  • Soldering skills
  • Faultfinding techniques
  • MS Office

Education:

Higher Certificate: Information Technology, National Certificate Level 4 (N4) / Grade 12

How To Apply:

Click Here To Apply For Altron: Technician – Support 2020

Click Here To View More Related Vacancies In South Africa

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