AECI Careers

AECI: Product Support Technician

AECI: Product Support Technician

AECI Careers

Reference Number: AEC191120-1

Job Type Classification: Permanent

Number of Positions: 1

Location: Modderfontein, Gauteng, South Africa

Job Description:

DetNet is looking to recruit a Product Support Technician to work in Modderfontein. Provide technical, customer and field support on blasting system. This will include blasting systems roll out, commissioning and problem solving on both networks and system/ product performance. The incumbent will also provide marketing and training services to the customer.

Duties & Responsibilities:

  • Train users in testing and troubleshooting electronic equipment, diagnose component, circuitry and firmware related problems and the repair thereof.
  • Train Channel as well as end users in the appropriate and safe use of all products.
  • Configure Surface Blast Controllers by uploading relevant in-house developed software and conducting audits to ensure that all PC based equipment performs according to company standards.
  • Maintain software version control and upgrades to Channel partners and end user annually.
  • Conduct hardware and software audits annually and provide required feedback internally to Channel partners.
  • Deliver appropriate information in a written report format that is professionally structured and technically correct.
  • Effectively investigate basic causes of control equipment returned for repairs, determine trends analyse and suggest solutions to improve quality.
  • Continuously market the benefits of electronic initiation systems to Channel partners.

Safety:

  • Be conversant with National and International Safe Blasting practices.
  • Be familiar with, and adhere to, all safety aspects of the product and its application as well as safety standards and procedures of the relevant mines.
  • Ensure adherence to relevant SHE standards as determined by DetNet and the Channel Partners. Qualifications & Experience • Matric / Grade 12.
  • Degree in Computer Engineering or equivalent.
  • Minimum 3 years’ experience in networks and field support.
  • Experience in an Underground and/or Surface mining environment an advantage.
  • A qualification in explosive engineering will be advantageous.
  • Must be medically fit to obtain a red ticket.
  • Experience in training methodologies.
  • Ability to operate independently at remote sites and exhibit creative problem-solving skills.
  • Setup and maintenance of communication networks.
  • High level of PC skills.
  • Travel: Estimated travel – 70%. Competencies • Computer Engineering & Programming
  • Installation, commissioning, fault finding of network systems and electrical installations
  • High level of initiative and independence
  • Analytical thinker
  • Sound report writing, presentation and communication skills
  • Customer service oriented
  • Positive attitude, friendly demeanour, and a team player

Qualifications & Experience:

  • Matric / Grade 12.
  • Degree in Computer Engineering or equivalent.
  • Minimum 3 years’ experience in networks and field support.
  • Experience in an Underground and/or Surface mining environment an advantage.
  • A qualification in explosive engineering will be advantageous.
  • Must be medically fit to obtain a red ticket.
  • Experience in training methodologies.
  • Ability to operate independently at remote sites and exhibit creative problem-solving skills.
  • Setup and maintenance of communication networks.
  • High level of PC skills.
  • Travel: Estimated travel – 70%

Competencies:

  • Computer Engineering & Programming
  • Installation, commissioning, fault finding of network systems and electrical installations
  • High level of initiative and independence
  • Analytical thinker
  • Sound report writing, presentation and communication skills
  • Customer service oriented
  • Positive attitude, friendly demeanor, and a team player

Closing Date: 04 December 2019

How To Apply:

Click Here To Apply For AECI: Product Support Technician

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